Partner Account Manager

Are you ready to embark on an exhilarating journey as a Partner Account Manager at Whole Foods Market, where innovation meets organic goodness!

The Team:
This role offers a unique opportunity to blend your passion for technology and serving others with the world of natural and organic foods. As a key player in the Vendor Account Management Office (VAMO) team, you'll be at the forefront of shaping the future of grocery retail, working hand-in-hand with Amazon Worldwide Grocery to revolutionize the customer experience.

The Role:
Imagine diving into complex vendor relationships, crafting strategic initiatives, and driving operational excellence that impacts millions of health-conscious shoppers worldwide. You will define account strategies and goals, providing recommendations to improve the decision-maker and customer experiences. You will work closely with cross-functional teams to drive improvements in vendor service delivery, cost optimization, and operational efficiency.

If you're ready to cultivate growth, nurture partnerships, and harvest success in a dynamic, fast-paced environment, this role at Whole Foods Market is your gateway to a truly fulfilling career!

"This role is based in Austin, TX, with an expectation of being in the Store Support office five days a week."

Key Responsibilities:

• Manage difficult account relationships and initiatives where business problems, account strategies, or directions may not be clearly defined

• Understand and help define vendor accounts' decisions and priorities; use this knowledge to drive relevant activities (e.g., planning, execution, analysis) that support achieving shared goals

• Provide tailored recommendations to improve customer experience and reduce costs

• Define and scale new opportunities for assigned accounts and beyond

• Contribute to and present business reviews and strategic narratives to director-level leadership

• Make strategic trade-offs balancing short-term and long-term account needs

• Identify new opportunities for managed accounts and broader portfolio

• Proactively identify and mitigate risks and costs

• Assess and drive enhancements to Standard Operating Procedures (SOPs) and playbooks, including the addition of relevant use cases

• Streamline processes and hold partner teams accountable for improvements

• Create plans with clear, measurable success criteria aligned with internal and external stakeholders' goals, metrics, and initiatives

• Audit, monitor, and review business performance of accounts, updating project plans to ensure actions remain optimal for shared goals

• Educate accounts effectively on tools, processes, and available resources

• Accelerate progress by driving timely decisions, clearing blockers, and escalating appropriately

• Apply process improvements that enhance team metrics and operational excellence

• Influence multiple partner team goals and priorities

• Mentor and develop other team members

Basic Qualifications:

• Bachelor's degree or equivalent practical experience

• 6+ years of relevant account management experience

• Proven track record of managing complex client relationships and strategic initiatives

• Strong analytical and problem-solving skills

• Excellent written and verbal communication skills

• Ability to influence and build consensus across teams

Preferred Qualifications:

• Master's degree in Business Administration, Supply Chain Management, or related field

• Experience working with retail operations, particularly in grocery or food service industries

• Familiarity with Amazon's leadership principles and business practices

• Track record of driving process improvements and operational efficiencies

• Experience with contract negotiations and vendor performance management

• Proficiency in data analysis and financial modeling

At Whole Foods Market, we provide a fair and equal employment opportunity for all Team Members and candidates regardless of race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity/expression, age, marital status, disability, or any other legally protected characteristic. Whole Foods Market hires and promotes individuals solely based on qualifications for the position to be filled and business needs.Whole Foods Market works with job sites like Indeed, LinkedIn, and ZipRecruiter to promote opportunities at our company. Please be aware that other career sites may not be accurate or up to date and may even be fraudulent. We encourage and recommend all candidates to apply via our site.