A career at Whole Foods Market is more than just the work you do- it's about your personal growth and creating meaningful change. Our purpose is to nourish people and the planet. That means improving how people eat, funding grants for school gardens, providing access to fresh and healthy food to people living within food deserts, alleviating poverty in developing countries, and so much more. Working with us means you are making a difference within your community and beyond. We aren’t just a grocery store: we’re world-changers. And with your help, we will continue to set the standards of excellence and revolutionize the grocery industry.
Job Description
What You'll Do:
- Coach and Advise: Provide expert guidance to Team Members and Team Leaders on HR policies, ensuring they have the right information to navigate their HR needs and help resolve complex issues.
- Ensure Follow Through: Oversees tracking and resolution of issues raised by Team Members and Team Leaders.
- Collaborate for Solutions: Work closely with HR colleagues in Compensation, Benefits, Payroll, HRIS, and other departments to address recurring issues and improve processes.
- Continuous Improvement: Participate in ongoing efforts to streamline and enhance HR transactional processes, ensuring they meet the evolving needs of our teams.
- Ensure Consistency: Uphold consistency in the interpretation and application of HR programs, policies, and guidelines, providing clarity and support where needed.
- Be a Key Representative: Represent HR Shared Services to internal teams, stakeholders, and customers, maintaining strong relationships across the business.
What We’re Looking For:
- A high school diploma with 2-4 years of relevant experience. An associate degree or some college coursework is a plus.
- Prior Call Center experience is a bonus!
- Strong experience with Customer Relationship Management Systems (CRM) that includes inbound calls; experience with Salesforce is a plus.
- A deep understanding of HR policies and procedures, with the ability to filter, interpret, and apply them to real-world scenarios.
- Solid transactional knowledge of HR functions, including Compensation, Benefits, Payroll, Team Member Relations, and more.
- Familiarity with HRIS systems is strongly preferred and Workday experience is a plus.
- Excellent communication skills, with a natural ability to provide clear guidance and support to others.
- The ability to prioritize and manage multiple tasks in a fast-paced environment, adapting as priorities shift.
- A proactive, resourceful attitude, always ready to gather the information and resources needed to complete projects.