Senior Program Manager, E-Commerce

Are you passionate about elevating the online shopping experience? At Whole Foods Market, we’re on a mission to redefine what’s possible in grocery ecommerce, and we’re looking for a dynamic Senior Program Manager to lead the charge. This is an exciting opportunity to own high-impact programs that drive innovation and deliver an exceptional experience for our customers across Whole Foods Market’s ecommerce channels.In this role, you will collaborate with talented teams from merchandising, marketing, operations, finance, and technology to bring our E-commerce vision to life. This role is based in Austin, TX, with an expectation of being in the Store Support office five days a week.

Responsibilities:

• Executes assigned E-commerce programs and projects
• Identifies and recommends optimizations for program execution based on competitive analysis, customer insights, customer feedback, and assessment of business results.
• Develops program-specific tactics and goals to achieve business and customer engagement objectives.
• Leads execution of programs, including:
  • Managing timelines
  • Managing budgets
  • Program status communication
• Ensures / develops weekly, monthly, and quarterly reporting for Ecommerce programs.
• Identifies reporting requirements and ensures access to program-related data
• Partners with marketing analytics to assess metrics / dashboard and identify key performance insights.
• Maintains awareness of E-commerce trends, developments, and best practices.
• Provides coaching and mentoring for new TMs.
• Serves as a resource on WFM capabilities and captainships.
• Informally shares appreciation and feedback to improve the performance of others.

Skills

• Understanding of E-commerce strategy, planning, and execution.
• Good quantitative and financial analysis skills.
• Good analytical skills.
• Excellent communication skills, including written, verbal, and listening.
• Presents information and responds to questions with guidance, one-on-one, and with internal and external customers.
• Tailors communication approach to specific situations and audiences.
• Ability to leverage, influence, navigate, and build partnerships across business teams.
• Impacts the quality of own work and that of the team.
• Ability to build and nurture relationships with cross-functional Team Members.
• Understands standard project management methodologies and requirements.
• Ability to plan, estimate, organize, and monitor projects.
• Ability to keep projects on track financially, creatively, and in accordance with stakeholder deadlines.
• Understands company, business unit, and/or project strategy, goals, and objectives.
• Able to identify alignment / misalignment of team / program goals with larger organizational strategy, goals, and objectives.
• Understands the WFM product mix, supply base, and retail operations.

Education & Experience

• BA/BS degree and 4-6 years’ relevant experience OR equivalent combination of education and relevant experience.

At Whole Foods Market, we provide a fair and equal employment opportunity for all Team Members and candidates regardless of race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity/expression, age, marital status, disability, or any other legally protected characteristic. Whole Foods Market hires and promotes individuals solely based on qualifications for the position to be filled and business needs.Whole Foods Market works with job sites like Indeed, LinkedIn, and ZipRecruiter to promote opportunities at our company. Please be aware that other career sites may not be accurate or up to date and may even be fraudulent. We encourage and recommend all candidates to apply via our site.